Brabantia South Africa Returns Policy

Most products that have been purchased in South Africa from this web store can be returned for free, within 30 days of delivery to you provided they are unused and as-new (resalable) condition.

The following Returns Policy policy applies:

• Products can be returned, provided they are returned un-used, in the original condition and are returned in their full original undamaged packaging.
• We will bear the cost of returning products (courier collection) in most cases.
• We reserve the right to charge a return administration fee and/or delivery collection charge where the cost of the return is deemed to be significant (e.g. from an outlying area). This cost will be deducted from your refund of the purchase price.
• Where an order qualifies for a Free Gift with purchase (such as where a gift is included when purchasing a specific product, or when your order value is over a certain amount, or as part of any promotion), the Free Gift must also be returned with the other item(s), un-used and in its original packaging, should you return your order - either in full, or in part.
• In the case of a part-returned order (some items kept), where the value of the items you keep, or the specific product kept still qualifies the order for a Free Gift, you will be entitled to keep the Free Gift. 
• Should a Free Gift not be returned with other items, in new condition, we will deduct the value of the Free Gift (determined as retail value, as indicated when ordered i.e. "To the value of" or "Worth") from the order refund amount when the return order is processed.
• In case of damaged or missing products upon arrival of delivery, please contact us immediately so we can provide a solution as soon as possible. We cannot accept claims of damaged or missing products if you do not report these to us within 14 days of confirmed delivery (which we will assume as the date the courier system marked an order delivered).
• Should you have a product quality or manufacturing defect outside of the 30 day period, please refer to our Warranty information page for further help.

All products being returned need to be approved by our customer service team. We cannot process returns that are sent to us without prior authorisation. Please use the website contact form to log your return. 

 

How do I return my order in part or full

If you want to return an order, please use the contact form on our website, choose Product Return, and complete the information requested.

Please ensure you are within the 30 day free return period (unless this is a product warranty issue) and ensure that you have read our Returns Policy.

 

How long will my refund take?

Please allow up to 14 business days from the collection date of your return for us to credit your account or refund your money.

This period is to allow for: shipping time, potential shipping delays, warehouse receiving processes, careful evaluation of returned items, approval processes for returned items, refund processing, payment processor or bank delays in transferring funds back to you.

We can only refund the payment method of the person who originally placed and paid for the order.

We may need to contact you in some cases for extra information before being able to refund your money.

In some cases we may not be able to refund to the original payment method in which case we will require your banking details so an EFT payment can be made.

For EFT refunds, we will require proof of your bank account details (top part of your statement or bank letter confirming your bank details). We will request further information should this be the case. This is the policy of our payment providers in order to comply with legislation.